Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unread or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@bookwyrmpress.com.au. 

If your return is accepted, you'll be required to post the item at your own expense. You will be provided with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at contact@bookwyrmpress.com.au.

Damages and issues
Please immediately inspect your order upon reception and contact us straight away if the item is defective, damaged or if you receive the wrong item.

Any damaged items require a photograph of the damage on the item, and the packaging it arrived in that also clearly shows the shipping label. 

Damaged Book Guidelines

Books that qualify as damaged:

• A tear/rip/cut or visible scratch on the front of the book/dust jacket or spine larger than 1cm
• Residue or marks on the front or spine that cannot be removed and are larger than 1cm.
• Dents or crushed edges bigger than 1cm
• More than one ripped or bent page that affects the text on the pages
• Production defects (such as a missing finish)
  

Books that do not qualify as damaged:

• Light scratches, marks or residue on the back of the book/dust jacket
• Unevenly sprayed edges
• Small white spots or scratches on sprayed edges, bleeding onto pages, or issues with the top or bottom edge of the book
• Minimal creasing on top or bottom of the book spine, dust jacket, or corners.
• Wavy pages
• Ripped or damaged blank pages

Exceptions / non-returnable items
Certain types of items cannot be returned, including but not limited to custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or for change of mind, or when the item has been marked as a scratch and dent item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bookwyrmpress.com.au.